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Asus is also preparing to launch its Padfone device at this year's Mobile World Congress at the end of February. The Padfone is a 4.3in Android tablet that docks into an accompanying 10.1 tablet display.The tablet is essentially a dumb terminal that relies on the docked smartphone for processing, storage and wireless data.The Padfone is designed to allow consumers to resort to the larger display for tasks such as watching video or web browsing, without the expense of purchasing a dedicated tablet. Asus has yet to announce a price for the Padfone, but said it will launch this year.However, the $249 7in Android tablet announced in yesterday's Nvidia press conference won't be coming to the UK, Asus's spokesman confirmed.Asus is one of the few PC manufacturers not using CES as an opportunity to refresh its Ultrabook range, bar a new "Rose Gold" colour refresh for the 13.3in Zenbook.

However, the company has a batch of refreshed laptops and netbooks on the way. The N6 laptop will benefit from Intel's new Core i7 and i5 Ivy Bridge processors in April/May. The 15in laptop comes with a smart piano-black lid, integrated Bang & Olufsen speakers and a Full HD display, and will start from £799 inc VAT.The gaming-oriented G Series will also benefit from the Ivy Bridge refresh, and will come with both stereoscopic and "naked eye" 3D screen options - effectively allowing gamers to have 3D with or without the glasses. That premium range starts at £1,999 inc VAT.Asus is also persisting with netbooks, with three new models spanning sizes from 10in to 12in. The Asus spokesman admitted that netbook sales are in decline, but claimed the company had increased its market share in the UK, as other manufacturers leave the market or fail to refresh their ranges.

Windows 8 is finally with us - but it won't be heading to many UK offices immediately, if PC Pro readers are any judge.We ran a short survey of business users on PCPro.co.uk, finding only one in eight had plans to upgrade to Windows 8 in the next year.While our small survey sample - 65 readers - isn't statistically significant, it echoes previous research results - and the reasons why readers' businesses and employers are avoiding Windows 8 were certainly telling.The most common reason, cited by half of those polled, was the start screen formerly known as Metro and the focus on touch. "Windows 8 interface is unfit for business purposes," said one."The headlong rush towards touch simply ignores the fact that some computing tasks are better suited to mouse and keyboard," said another. "For that a decently functioning desktop is required.""[The] emphasis on touch and that it feels more like a 'home' OS consumer rather than enterprise system," said another."Our internal IT support team refuse to install it whilst the Metro interface is mandatory," said another. "If we could set it up to boot into the desktop by default we might consider it."

However, other companies are simply happy with Windows 7, or still working on upgrading past XP. "Only just upgraded to Windows 7," said one respondent. "No value in upgrading again so soon."It wasn't all bad news - some of those who have actually been using the OS reported positive results. "We have a volume licence and onsite testing of Windows 8 has shown productivity to be increased, and most importantly it seems much easier to manage across the system than previous Windows versions," said one reader. "We are however including a 'Start Menu' app (Classic Shell to be specific) in our site image after recommendations from testers."And while the Metro-style screen was the focus of much frustration, one reader has found a good work-use case for the live tiles. "The ability to have the same look, feel and tools on a range of devices - laptops, desktops, workstations and tablets - is a massive boon to us," said one. "We are also able to come up with new, internal apps... that provide live, up-to-date info direct from the start screen."Disagree? Take the survey now and let us know your thoughts, and we'll update this story if opinion changes.

We often talk about build quality when it comes to laptops, but Panasonic’s Toughbooks are a breed apart. Put simply, the semi-ruggedised CF-53 is the laptop equivalent of an army all-terrain vehicle: a 54mm magnesium-thickened chassis weighing 2.6kg; rubber seals over all interfaces; and a hard disk mounted in shock-absorbing polymers. You can drop it from up to 76cm and splash water over the keyboard, safe in the knowledge the Toughbook won’t even blink.Panasonic Toughbook CF-53 - ports Using it feels like puzzling over a retro toy, with one flap on the right edge hiding a USB 2 and USB 3 port, and another masking ExpressCard/54, PC Card and SD slots, and a switch for the dual-band 802.11agn Wi-Fi. A third slides down to provide access to the removable battery – which we’ll come to later – while the rear has doors hiding two more USB 2 ports, Ethernet, HDMI and D-SUB outputs, and even a serial port.

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At this point Aaron decided it was time to check out the machine, found nothing wrong, other than “a serious case of user incompetence.” So Aaron put it back on the shelf until a few weeks later he handed it told the grateful user IBM had “fixed it.”Aaron was moved on from the firm not long afterwards, and soon learned it had gone bust.Do you have a similar story about exercising minimal effort to satisfy a user? If so … hang on, before we get to that bit, a brief seasonal announcement.More than 250 readers have submitted to On-Call in the two or so years we've been doing this. It's humbling that readers care enough to send their stories to The Reg. Thank you all for doing so.Next, to the 160-odd people who wrote to On-Call, but are yet to see yourself in print, hang in there. Your submission has been read, if not yet responded to. And over the next week I'll try to give a good many a run. Yes, some of those will be it's-late-December-and-there's-less-news-to-write-so-let's-pad-things-out-with-On-call efforts. But plenty more will be submissions that didn't quite support a full story by themselves, but deserve a run in an omnibus entry.On-Call will therefore run each weekday next week before the column goes to the cricket, the beach, the bottom of a beer glass and to bed until mid-January.When we'll need more submissions. So if you've a tale to match Aaron's, feel free to write and your story might just appear when On-Call returns in 2017.

Former UK state monopoly BT - whose broadband division Openreach has been repeatedly been criticised for its poor customer service - is to hire 500 call centre staff in a bid to tackle complaints.The new roles are in addition to the previously announced target of 1,000 UK and Ireland customer service jobs by the end of March 2017.In a release the biz positioned the move as a "a boost to the UK and Ireland jobs market." But the incumbent has been repeatedly criticised for its shoddy service.In September, the company once again topped Ofcom's quarterly whinge list for the most moaned-about fixed line broadband provider in Blighty. BT also owns Plusnet, the second most complained about provider.On average, each week 14,000 consumers and small businesses waited longer than they should for broadband and phone line repairs and a further 11,000 experienced late installations, according to Consumer Advice.By hiring more customer service staff it hopes to answer “more than” 90 per cent of customer calls by March 2017.

Libby Barr, managing director of customer care at BT Consumer, said: “We are going to answer 90 per cent of our customers’ calls in the UK and Ireland by the end of March, and we have been taking on great people to fill full time jobs working for BT. In fact, we will be recruiting for an extra 500 positions, which will be a dramatic increase in what we said we’d do.“We can offer the chance to join a business that is transforming its service and investing in brilliant and motivated people in the UK and Ireland. There are opportunities to earn £500 by referring a friend and also openings for agency advisors who want to work for BT directly.” Former Expedia worker Jonathan Ly has admitted to hacking his own chief financial officer and investor relations head to commit US$331,000 in insider stock-trading.Ly, 28, of San Francisco, pleaded guilty to securities fraud in a Seattle District Court and faces up to 25 years prison and a US$375,907 settlement including some US$81,592 in repayments for expenses Expedia incurred during its investigation.All told Ly is said to have made US$331,000 in net profit through the securities trades.The former senior support technician used his remote login credentials and those of others he was supplied during his job to access the data.

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Prosecutors say he also used the credentials of other employees to mask his intrusions.Ly is accused of stealing the information over the three years to 2016 including market speculation about pending announcements which helped the hacker gain an edge in his share trading efforts.Prosecutors say Ly continued to plunder Expedia after he voluntarily left the company last year using software loaded onto a corporate laptop still in his possession.CNN reports that Ly's lawyer, John Runfola, says his client is "deeply sorry" and has "certainly learned his lesson".Feature "Go to this McDonald's," Chris Gatford told me. "There's a 'Create Your Taste' burger-builder PC there and you should be able to access the OS. Find that machine, open the command prompt and pretend to do something important.Gatford instructed your reporter to visit the burger barn because he practices a form of penetration testing called "red teaming", wherein consultants attack clients using techniques limited only by their imagination, ingenuity, and bravado.He wanted me to break the burger-builder to probe my weaknesses before he would let The Register ride along on a red-team raid aimed at breaking into the supposedly secure headquarters of a major property chain worth hundreds of millions of dollars.

Before we try for that target, Gatford, director of penetrations testing firm HackLabs, wants to know if I will give the game away during a social engineering exploit.Chris Gatford in his Manly office. Image: Darren Pauli / The Register HackLabs' Chris Gatford at his office in Manly, New South Wales (Image: Darren Pauli / The Register) So when the McDonald's computer turns out to have been fixed and my fake system administrator act cancelled, we visit an office building's lobby where Gatford challenges me to break into a small glass-walled room containing a shabby-looking ATM.I can't see a way into the locked room. I think I see a security camera peering down from the roof, but later on I'm not sure I did. I can't think of a way in and I'm trying to look so casual I know I'm certain to look nervous.Time's up. Gatford is finished with the lobby clerk. He asks how I would get in, and hints in my silence that the door responds to heat sensors.I mutter something stupid about using a hair dryer. Gatford laughs and reminds me about heat packs you'd slip into gloves or ski boots. "Slide one of those under the crack," he says.I've failed that test but stayed cool, so Gatford decides he's happy to have me along on a red-team raid, if only because red teams seldom face significant resistance.

Costume is therefore an important element of a red team raid. For this raid, our software exploits are suits and clipboards. Sometimes it's high-visibility tradie vests, hard hats, or anything that makes a security tester appear legitimate.Once dressed for the part, practitioners use social-engineering skills to manipulate staff into doing their bidding. Fans of Mr Robot may recall an episode where the protagonist uses social engineering to gain access to a highly secure data centre; this is red teaming stylised. Think a real-world capture the flag where the flags are located in the CEO's office, the guard office, and highly secure areas behind multiple layers of locked doors.By scoring flags, testers demonstrate the fallibility of physical defences.Only one manager, usually the CEO of the target company, tends to know an operation is afoot. Limited knowledge, or black-box testing, is critical to examine the real defences of an organisation. Red teamers are typically not told anything outside of the barebones criteria of the job, while staff know nothing at all. It catches tech teams off guard and can make them look bad. Gatford is not the only tester forced to calm irate staff with the same social engineering manipulation he uses to breach defences.Red teamers almost always win, pushing some to more audacious attacks. Vulture South knows of one Australian team busted by police after the black-clad hackers abseiled down from the roof of a data centre with Go-Pro cameras strapped to their heads.